Poor communication about delivery times and shipment times, but arrived after about 4 working days, full working order car is in excellent working condition no issues. Overall very happy with purchase!
Purchased 4 sets of the fills house furniture for our little girl for Christmas to go with her dolls house. Opened them and they are such great quality. Also came wrapped well and didn't take long which for this time of year I wasn't expecting. Thank you so much 😊
This was bought as a Christmas gift to go with the car it arrived as arranged was easy to fit and looks fantastic. Cannot wait to see their faces on the big day. Will write a further review when they have received it. So far really pleased
Punctures are not covered by the warranty line, however, you should be able to mend a puncture with a repair patch
Top Ring – Split Seam
If the seam has come apart, this can be difficult to fix with repair patches Punctures are not covered by the warranty line
Leaking Water – Puncture
Punctures are not covered by the warranty line, however, you should be able to mend a puncture with a repair patch
Leaking Water – Split Seam
If the seam has come apart, this can be difficult to fix with repair patches. If you are still within the warranty period, please contact the After Sales team to process a warranty claim
Misshapen Top Ring – Uneven Ground
Fast set pools must be set up on level ground.
Misshapen Top Ring – Not Yet Full
The pool needs to be filled to 80% capacity.
Misshapen Top Ring – Over Exposure to Sunlight
Over exposure to sunlight can cause the top ring to expand and become deformed. The fast set pools should not be placed in direct sunlight, unfortunately, this is not covered under the warranty.
Fast Set Pool General Maintenance
General Maintenance
The fast set pools need to be set up on level ground.
The filter pump should not be used when the pool is in use.
To set up, inflate the top ring, and fill with water.
When filling the pool, please ensure all creases are removed from the base of the pool
To clean the pool, we would recommend using diluted washing up liquid as this is a non-abrasive cleaner
For all pools, we recommended using chemicals to keep the water clear, bacteria-free and to avoid algae build-up
Liner Troubleshooting For Bestway Steel Pro Framed Pools
Reasons
Solutions
Liner is punctured (please note punctures are not covered under the manufacturer’s warranty)
To locate the puncture on an inflatable liner it is best to apply diluted washing up liquid from a spray bottle to the surface of the whole liner and around the inflation valve. Bubbles should appear where the puncture is located.
To fix a puncture you will require a repair kit. We would suggest using a waterproof repair patch or epoxy vinyl glue.
Leaking Liner
Make sure the pool is set up on a level ground surface so the pressure from the water is equal throughout the liner. Also check for any debris or sharp objects which could cause harm. The first thing to check if you suspect the liner is losing water is to monitor the water level by filling it to the maximum line and gauging how quickly it drops. There may be a split seam or issue with the drainage plug causing the leak. If the pool has a filter pump we would suggest checking the hose connections are sealed correctly.
Bulged Liner (Fast Set Pools)
Deflate the liner slightly to eliminate the bulging. Please be aware changes in the ambient temperature outside will cause the air inside the liner to expand or contract. On hot summer days we would suggest deflating the pool ring slightly. On colder winter days you may notice the liner looks a little soft and needs some more air.
Discoloration or colour has faded
Products such as washing detergent, moisturiser, deodorant, make-up, sun lotion or fake tan can cause discolouration. We would suggest showering before using the pool to avoid this. If the problem does occur you can use washing up liquid, stain remover or miracle pads to remove stains or marks.
We would not advise that the pool is left in direct sunlight. We would suggest setting the pool up in a shaded spot or using a gazebo or canopy to help protect the pool.
The liners have been tested for discolouration due to chemicals and it would need at least 5 times the advised amount of chemicals to cause any bleaching or loss of colour. To avoid this we suggest that the pool is dip tested with the Clearwater test strips daily to check chemical levels.
Mould
Mould can occur if the pool is not completely dry when folded or put away. Humidity and dampness can cause mould to grow due to stagnant water.
By keeping the water treated with the correct chemical levels, drying the pool liner completely when it is packed away and maintaining the pool in a clean state when in use you should avoid issues such as this. However, should the problem arise we would advise to use a solution of water and washing up liquid or stain remover to remove the mould.
If the troubleshooting does not resolve the problem, please contact the aftersales team for further advice and so we may assist further. If you are no longer within your warranty period,
Frame Troubleshooting – Rusty / Mis shaped Pool
Reasons
Solutions
Misshapen Pool
This is normally caused when the pool is not set up on flat level ground. We would suggest moving the pool to a different site and setting it up again. Leaving it like this can cause a lot of pressure to build on parts of the pool which could cause it to collapse. Please make sure the pool is not set up on gravel, sand, chippings or other uneven ground types. This type of damage is not covered under the manufacturer’s warranty so you may need to replace parts.
Bent poles
This is normally caused either by the pool not being set up on flat level ground or someone standing or leaning on the frame of the pool. We would suggest moving the pool to a more suitable location. We would also advise that you do not stand on the frame of the pool, the ladder must be used for entering and exiting the pool. This type of damage is not covered under the manufacturer’s warranty so you may need to replace parts.
Frame bending inwards
This is normal. The pool will bend inwards until the pool has been filled up to 80% capacity. Please see the pool manual for more detailed information and images.
Rusty Frame
The frame is covered in a rust resistant coating in order to avoid this. Please make sure the poles are completely dry when they are stored. Any damage to the poles such as scratches or bent parts can cause the coating to crack causing rust. This type of damage is not covered under the manufacturer’s warranty so you may need to replace parts.
Poles stuck to liner
Please try to remove as many poles as you can from the liner. Photograph any damage to the liner and poles. You will need to contact Bestway Support for further assistance with this issue.
If the troubleshooting does not resolve the problem, please contact the aftersales team for further advise
Please Note!
By accepting our terms and conditions at checkout you are agreeing to the courier leaving your parcel in a safe place should nobody be available to take delivery when he arrives. Outsideplay will take no responsibility for any theft that occurs on your premises.
Delivery is free on all orders over £50 throughout Mainland UK excluding highlands and Islands if you choose Economy Delivery at Checkout. This is a 3-4 working day service but can be much faster.
Monday to Thursday Economy Delivery Free – Order before 1pm and choose Free Economy Delivery for Delivery within 3-5 Days.
Monday to Thursday Express Delivery – Order before 1pm and choose Express Delivery for Delivery the next working day Charged at £9.99 or £29.99 if its a large palletised item
Weekend Orders– Start after 1pm on Friday until Midnight on Sunday and include bank holidays
Weekend Orders Choosing Express Next Day Delivery will receive their orders on the Tuesday latest Wednesday.
Weekend Orders – Free Economy Delivery – Orders Placed over the weekend will be dispatched on the Monday excluding bank holidays and will be delivered within 3-5 days of order free of charge.
Once your product has shipped via DPD or DHL or Palletforce. You will receive an automatic email from our warehouse team with your tracking details, You can track your parcel after 5pm of the day you receive your tracking number.
Please Note – We are not currently shipping to Europe or Southern Ireland or the Islands
We are shipping certain products to Northern Ireland. Delivery charges are set by the product type, we would advise that you contact us to check if delivery of the product you wish to purchase is possible before ordering .
On every product page, you will find the delivery options available for that product. The options are as follows and will show delivery times for UK MAINLAND depending on which warehouse our stock is located in. You will be asked to make your selection in the checkout.
Standard (3-5 day delivery) UK Mainland
Northern Ireland – We are currently unable to ship parcels to Northern Ireland Due to complications caused by Brexit and import export procedures – this is a 5 day service
Southern Ireland – We are currently unable to ship parcels to Southern Ireland Due to complications caused by Brexit and import export procedures
Highlands and Islands – Highlands Mainland Only surcharge is calculated by postcode at checkout and is a 5 days service
Expedited (order by 2pm Monday – Thursday for same day dispatch)
Click and collect from our warehouse is currently unavailable due to covid restrictions
International – We Do Not Ship Internationally
Area’s which are excluded from the Free Delivery Promise. Large Parcels and Pallets
Scottish Highlands & Offshore Islands (includes Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man, Inverness)
AB10-AB25, AB30-56 POSTCODE ££39.99 Surcharge
IV* POSTCODE £39.99 Surcharge
PO30-41* £39.99 Surcharge
BT* POSTCODE £99.00 Surcharge
GY*,JE* £126.00 Surcharge
ZE POSTCODE – No Shipments are possible
HS* POSTCODE No Shipments are possible
Jersey £126.00 Surcharge
Northern Ireland £99.00 Surcharge
Republic of Ireland No Deliveries Available
We are unable to ship larger parcels to Any of the Isles
For more info please see our Delivery and Returns Policy.
How Long Do I have to return for a refund or exchange ?
Our Returns Policy lasts 14 days. If 14 days have past since the date of delivery we cannot offer a refund or exchange. To return your item to us for a refund within your 14 day period your item must be In Unused Condition and returned to us in its original packaging within the 14 day period. Should your item arrive to us used or damaged we will deduct upto 50% of the items value based on its condition or may refuse a refund entirely.
My Product Is Damaged or Faulty
Please return your item to us within 14 days of finding the fault. You can do this by contacting us via [email protected]
Do Not return a product to us without first getting a return number
Please Do Not Use the faulty item once discovering its faulty.
Any Goods outside of the 30 days returns period are not eligible for a refund and will received on a repair only basis.
We can repair manufacturing faults however we are unable to repair goods that have been damaged in use.
Items must be returned in the original packaging and if received on a pallet you will need to make sure the pallet is also kept
No repairs will be conducted where the product is returned without the original packaging.
When Will I Get My Refund ?
Refunds can take upto 14 days from the date your return arrives back with us. When processing your refund we will consider the items condition, including the orginal packaging. refund eligibility as per the terms and conditions of sale.
If a refund is processed this can take 5 to 1o working days depending on your banks card refund policy.
I need Spare Parts for Ride On Cars!
Not a problem, we stock all spare parts for all the ride on cars we sell. Head on over to www.rideonspares.com select your ride on and you will be given a list of all the spare parts available for your car.
